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The Analysis Public Service Quality of Public Satisfication In General of The BPS Papua .

Mugiati, Mugiati and Kastella, Yuli and Idrus, Arifin The Analysis Public Service Quality of Public Satisfication In General of The BPS Papua . In: 2nd International Conference Of Education,Technology, Science, and Technology (ICEST, 2017), 12 Maret 2017, Makassar, Sulawesi Selatan,Indonesia.

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Abstract

The purpose of this study was to examine and analyze on people's satisfaction with quality of services the Central Bureau of Statistics Papua and public perception of anti-corruption related to penyelenggaraaan Statistics in Papua.
This research was conducted by collecting data from respondents. The data is taken from a representative sample of the entire population, and the sample taken is as much as 40 samples. While the method of analysis used is by using the application of the Index, Importance Performance Analysis (IPA) and Diskriptif. Application of this method is done in order to determine the priority of attributes that must be corrected and provide recommendations for improvement of service at the Department of Education Papua.
The results showed the Central Bureau of Statistics Papua From the application of such methods can be seen that the result of 1). Customer satisfaction on the quality of services BPS Papua obtained an average score of 2.8115 (Satisfied) whereas the hope of obtaining an average score of 3.3510 (important) so that the index of customer satisfaction with the service is 2.8185 Papua BPS (Central Board service Statistical rated "Good"), 2) Customer Satisfaction against BPS Data Quality Papua variety of social statistical data on average 2.9532 (Good), wide production statistics an average score of 3.1746 (Good), statistic distribution and services 3 , 0000 (good), Variety Balance and Statistical Analysis 2.9793 (good). 3) Public perception of anti-corruption related to the collection of statistics an average score of 3.0864 quality of service (included in the category Disagree means that citizens consider that in the Central Bureau of Statistics Papua not happen opportunities of corruption), and the mean average expectation score of 2.5702 (Important), so that the satisfaction index of 3.0734 (public perception of anti-corruption related to the collection of statistics on the Central Bureau of statistics Papua "Good")

Keywords: Public Satisfaction, Quality of Service, Anti-Corruption.

Item Type: Conference or Workshop Item (Paper)
Subjects: 300 – Ilmu Sosial > 330 Ekonomi > 330 Ekonomi
Depositing User: Mugiati
Date Deposited: 28 Mar 2023 06:49
Last Modified: 28 Mar 2023 06:49
URI: http://repository.ustj.ac.id/id/eprint/98

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